MatchMove Pay Pte Ltd and its affiliates (as applies) is the controller of the personal data. Personal data will be typically stored by MatchMove for a period of seven  years (unless specificed otherwise). Our Data Protection Office (DPO) can be contacted at firstname.lastname@example.org, including any questions regarding this policy and our privacy practices.
2.1 When you use MatchMove® Wallet or use our related services, we collect information sent to the operation system by your computer, mobile phone or other access device. The information sent to us may include data on the pages you access, your computer IP address, device identifiers, the type of operating system you are using, your location, mobile network information, standard web log data and other information. MatchMove® Wallet web log and application data may include the browser type and/or mobile devices you are using and traffic to and from the application and/or MatchMove® Wallet. When you use MatchMove® Wallet or use our related services, we also collect information about your transactions and your activities.
2.2In addition, if you use MatchMove® Wallet or related services, we may collect the following types of information:
2.3We may also obtain information about you from third parties such as credit bureaus and identity verification services.
2.5 In order to help protect you from fraud and misuse of your personal information, we may collect information about your use and interaction with the MatchMove® Wallet provided by us. For example, we may evaluate your computer, mobile phone or other access devices to identify any malicious software or activity.
2.6 We may also collect additional information from or about you in other ways, such as through contact with our customer support team, results when you respond to a survey and from interactions with other websites and services offered by us.
3.1 When you access MatchMove® Wallet or related services, we (including companies we work with) may place small data files on your computer or other devices. These data files may be cookies, pixel tags, cache, "Flash cookies," or other local storage provided by your browser or associated applications (collectively "Cookies"). We shall use these technologies to; recognize you as a customer; customize MatchMove® Wallet related services, content, and advertising; measure promotional effectiveness; help ensure that your account security is not compromised; mitigate risk and prevent fraud; and to promote trust and safety across our services.
3.2 We use both session and persistent Cookies. Session Cookies expire and no longer have any effect when you log out of your account or close your browser or your wallet application on your mobile devices. Persistent Cookies remain on your browser or application until you erase them or they expire.
3.3 We encode our Cookies so that we can interpret the information stored in them. You are free to decline those Cookies if your browser or browser add-on permits, but doing so may interfere with your use of the Cards website and our related services. Refer to the help section of your browser, browser extensions, or installed applications for instructions on blocking, deleting, or disabling Cookies.
4.1 Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been made anonymous so that it does not identify a specific user.
4.2 We store and process your personal information on our servers in Asia, Europe and elsewhere in the world where our facilities are located. We shall protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards are firewalls and data encryption, physical access controls to data centers, and information access authorization controls. These are assured via compliance and certification to industry and regulatory standards by internal audit and via independent third parties.
5.1The primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. Your personal information may be used to:
6.1 We shall not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize MatchMove® Wallet and related services, content, and advertising.
6.2We may call or send a text message (SMS) to you at a mobile phone number that you have provided.
6.3 If you do not wish to receive marketing communications or participate in ad-customization programs, simply indicate your preference by following the directions that may be provided within the communication or advertisement.
7.1 To process your payments or other transactions, we may share some of your personal information, including your contact information, date of sign-up, and the number of transactions you have conducted, with the person or company that you are conducting transactions with. In addition, this and other information may also be shared with third parties when you use these third parties to access and use MatchMove® Wallet and related services. Unless you have agreed to it, these third parties are not allowed to use this information for any purpose other than to enable Cards and related services.
7.2 If you are buying goods or services and pay through MatchMove® Wallet we may also provide the Merchant with your shipping and billing address to help complete your transaction. The Merchant is not allowed to use this information to market its services to you unless you have agreed to it. If an attempt to pay your Merchant fails, or is later invalidated, we may also provide your Merchant with details of the unsuccessful transactions.
8.1We may share your personal information with:
You can review and edit your personal information at any time by logging into your account and reviewing your account settings and profile or by calling Customer Service number provided on our website from time to time. You can also close your account by calling Customer Service. If you close your Cards and MatchMove® Wallet, we shall mark your account in our database as "Closed" but may retain personal information from your account as required by laws and/or to collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, prevent fraud, enforce the Terms and Conditions, or take other actions as required or permitted by law.
For wallet registration or transactions within the EU, data subjects have the following rights:
10.1 Your role in safeguarding your Personal Data and Account Information
You are responsible for keeping your account information and password confidential. Failure to do so exposes you to the risks of fraud and loss. MatchMove will not be responsible for losses suffered by customers as a result of:
10.2We strongly recommend that you observe the following best privacy and security practices at all times:
10.3Take precautions against your security code keystrokes being captured
Exercise the necessary precautions to protect your personal computer against viruses and other malicious programs. Aside from damaging and/or destroying data, viruses and malicious programs can capture your Password keystrokes and other personal information and send them to another person without your consent. Precautions that you can take include the following:
10.4Inform us immediately of suspected invasion of your privacy or of unauthorized transactions.
If you suspect that your privacy has been invaded or that your account(s) has/have been accessed by unauthorized persons, please change your Password immediately and contact us by calling Customer Service. Check your transaction records to see if any transaction has been performed without your authorization. Should there be any unauthorized or unusual transactions, please notify us immediately. c. You should check your transaction records regularly and notify us promptly of any errors. At the minimum, you should check your transaction records at least once at the beginning of each month.
Effective date: 25 May 2018
Last updated: 5 Nov 2020